- Salesforce announced AI innovations at Dreamforce, including Agentforce, new Data Cloud features, a Slack interface, and the Agent Ecosystem. Companies like Adecco, Air India, and Wyndham use these tools to enhance customer experiences and productivity.
- Salesforce also expanded its partnership with Saks Fifth Avenue and introduced the Agentforce Partner Network for third-party AI agents.
Tue Sep 17 11:58:15 -0000 2024 UTC– TLDR: Salesforce announced innovations at Dreamforce, including Agentforce AI agents, Data Cloud updates, a new Slack interface, and the first Agent Ecosystem.
Autonomous AI agents
Salesforce Data Cloud is growing with companies like Adecco, Air India, and Wyndham using it. Salesforce is introducing autonomous AI agents through Agentforce to enhance efficiency and customer satisfaction.
Saks Fifth Avenue and Wyndham Hotels
Partnering with Saks Fifth Avenue and Wyndham Hotels, Salesforce aims to improve luxury shopping experiences and guest bookings. The platform continues to integrate with Slack to enhance productivity.