Deutsche Telekom CEO Tim Höttges, Telekom Board member for Technology and Innovation, Claudia Nemat, e& Group CEO Hatem Dowidar, SK CEO Chey Tae-won, Singtel Group CEO Yuen Kuan Moon, SKT CEO Ryu Young-sang and SoftBank CISO Tadashi Iida. SK Telecom

Barcelona, Spain — In a groundbreaking move, leading telecommunications companies – Deutsche Telekom, e& Group, Singtel, SoftBank Corp., and SK Telecom – have convened at the Mobile World Congress (MWC) in Barcelona to launch the Global Telco AI Alliance (GTAA).

This initiative marks a significant step towards harnessing the power of Artificial Intelligence in the telecom sector.

Inaugural Meeting Sets Stage for Innovative Joint Venture

The meeting, graced by industry heavyweights including SK’s Chairman Chey Tae-won, SKT’s CEO Ryu Young-sang, Deutsche Telekom’s CEO Tim Höttges, DT’s Board Member for Technology & Innovation Claudia Nemat, e& Group’s CEO Hatem Dowidar, Singtel Group’s CEO Yuen Kuan Moon, and SoftBank’s CISO Tadashi Iida, laid the foundation for an ambitious joint venture.

Focus on Large Language Models for Enhanced Customer Interactions

Central to the alliance’s agenda is the development of Large Language Models (LLMs) tailored to meet the specific requirements of telecommunications companies. These advanced models aim to revolutionize customer service by empowering digital assistants and chatbots with a deeper understanding of user needs and preferences.

Multilingual Capabilities to Address Global Needs

Recognizing the diverse linguistic landscape of their global customer base, the alliance plans to develop LLMs optimized for multiple languages, including Korean, English, German, Arabic, and Japanese. The founding members have also agreed to expand the language roster, ensuring broad applicability and accessibility.

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Advancing Telco AI for Superior Customer Experience

The move towards telco-specific LLMs signifies a shift from generic AI models to more domain-focused solutions. These specialized models are expected to exhibit a heightened ability to grasp user intent in the context of telecommunications, thereby enhancing the quality and efficiency of customer interactions.

Accelerating AI Transformation in Telecom

The GTAA’s initiative is poised to be a catalyst for the AI-driven transformation of the telecommunications industry. By enabling swift and effective deployment of high-quality generative AI models, the joint venture aims to streamline and upgrade various business services and operations, particularly in customer support.

This collaboration among telecom giants heralds a new era in the industry, marked by technological innovation and enhanced customer experience. The GTAA’s commitment to developing cutting-edge AI solutions underscores the sector’s dedication to staying at the forefront of digital transformation.

By Lisa Luckas

Lisa Luckas is a Sr. Business News Editor at Nobot.News.

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